Duties and Responsibilities:

• Provides quality patient care utilizing thorough knowledge of protocols for all medical situations; including obtaining vitals, bandaging, splinting, and other procedures under direct nurse or physician supervision.
• Assists with patient check-in, front desk and concierge support, and wheelchair transports.
• Accurately completes documentation for purposes of records and diagnostics.
• Communicates professionally and exhibits a positive demeanor with all individuals; strives to develop a strong working relationship with peers.
• Completes required initial and ongoing training/continuing education (CEU) courses, as required, to maintain current state and county certifications and licenses; maintains a current copy of licensure, registration and/or certifications with Human Resources.
• Arrives for scheduled shift on time and ready to deploy.
• Maintains a neat and professional appearance at all times in accordance with SWC and UEMSA policy and Standard Operating Procedures.
• Adheres to all Company Policies and Procedures, Standard Operating Procedures and Medical and Protocol Manual; directs any questions or concerns to on-duty supervisor.
• Performs other such duties as may be assigned by the supervisor or clinical staff.

Required Competencies:

• Cooperation/Teamwork– Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
• Engaging Communication– Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
• Customer Service (Internal & External)- Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously and respectfully at all times. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.
• Adaptability– Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast paced environment. Is reliable, dependable and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
• Problem Solving– Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
• Judgment– Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
• Valuing & Fostering Diversity– Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
• Self-Management– Taking of responsibility for one’s behavior and well-being; Working effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast paced environment, and needs minimal supervision; Exhibiting a professional demeanor.

Education and Experience:

• Must be a current USF student in good academic standing.
• Must be 18 years of age or older.
• Possess one of the following medical certifications:
  • • Emergency Medical Responder (EMR) – UEMSA or NREMT issued only.
    • Emergency Medical Technician (EMT)
    • Paramedic
    • Medical Assistant (MA)
    • Licensed Practical Nurse (LPN)
    • Registered Nurse (RN)
    • Military/hospital corpsman 
  • ATTENTION: If you (1) have recently completed schooling for any of the above certifications, (2) have a license/certification from another state, or (3) only have an national certification (e.g. NREMT or NCLEX), you will need to obtain a Florida license prior to applying to the HSS. More information about Florida licensing can be found here.
  • All state or national certifications must be in a Clear/Active status.
• Possess and maintain current American Heart Association (AHA) BLS CPR certification. Red Cross and other agency certifications are not accepted.

• During orientation and prior to your first Clinical Training Shift:
  • Successfully complete a federal criminal background screening with fingerprinting process.
  • Successfully complete HIPAA Privacy and OSHA Bloodborne Pathogens training modules.
  • Provide immunization documentation for communicable diseases (including Measles, Mumps, Rubella, and Varicella). A medical screenings, including blood lab work, for immunization status may be required if documentation cannot be provided or is out-of-date.
  • Consent to a tuberculin skin test (PPD). A positive PPD test, history of positive PPD tests, or history of tuberculosis may require a chest x-ray.

Knowledge, Skills and Abilities:

• Knowledge of HIPAA requirements as it relates to patient confidentiality
• Possess superior verbal and written communication skills with the ability to effectively communicate with patients, community partners, clients, peers and management
• Knowledge of crisis intervention and stress response and methods to ensure personal well-being
• Ability to act effectively in emergency and stressful situations
• Knowledge of body substance isolation techniques; understands basic medical-legal principles
• Ability to understand and apply applicable policies and procedures
• Ability to determine work priorities and insure proper completion of work assignments
• Ability to utilize problem solving techniques
• Ability to work independently
• Ability to establish and maintain effective working relationships

Physical Demands and Working Conditions:

• Physical Requirements:  By this position’s very nature, and the very nature of the medical field, applicants must meet certain fitness and ability standards. Applicants must have ability to lift and carry up to 25 lbs. Applicants must be able to see, hear, taste, smell, talk, balance, sit, stand, stoop, kneel, crouch, crawl, walk, use hands, and reach with hands and arms.
• Working Conditions: Duties are performed primarily in a medical office environment with sick and injured patients. Occasional exposure to blood and other body fluids.
• Travel: No outside campus travel is required.

Schedule:

• Two semester requirement; preferably consecutive. 
• Must work a minimum of one scheduled shift per week.
  • Spring and Fall semesters
  • Monday – Friday
  • Shift Times
    • 8am – 11am
    • 12pm – 3pm
    • 3pm – 6pm
• For example: Rocky D. Bull volunteers every Tuesday from 12-3pm. 

Uniform Requirements:

All uniform requirements are to be provided by the volunteer before their Clinical Training Day.

• Shirt: Navy blue scrub shirt
• Pants: Navy blue scrub long pants; no shorts.
• Footwear: Neutral colored sneakers